Match Play

1. Cancel your subscription separately

Deleting an account does not cancel Match Play Plus. To stop recurring charges, cancel in your App Store or Google Play subscription settings, or the Paddle management page linked from your web purchase receipt.

2. Request account deletion

Sign in and open Settings → Account & profile → Delete account, then confirm. You may need to sign in again for verification.

If you cannot use the app, email support_matchplay@acantivo.com with the subject “Account deletion request”. Send from your account email or identify the account so we can verify the request.

Deletion cannot be undone. It removes your account, profile, owned pieces and files, sharing access, privacy settings, consent records and review copies under our control. Collaborators lose access to pieces you own. Completion may take time.

3. Data that may remain

• Contributions to other people's pieces remain with those pieces. Contact us to request their removal. Support, billing, legal and dispute records may remain for the corresponding purpose; providers also have their own retention rules.
• Deleted primary files have seven-day recovery retention. Firebase authentication deletion may take up to 180 days; see Firebase's explanation.
• Ordinary exports, review copies, dated search/purchase-processing records and operational logs expire after 30 days; annotation history after 90 days; required audit logs after 400 days. Removal may be delayed, and legacy records without a known expiry need separate review.
• Minimal identifiers preventing deleted data from being recreated have no fixed expiry. They do not contain deleted content.
• Copies saved elsewhere cannot be recalled. Older browser caches may remain for seven days; download links may work until revoked, expired or the file is deleted.

For details, see the Privacy Policy. To delete particular data without deleting your account, delete the piece in the app or contact support. We may verify your request and explain any necessary retention.