Match Play: Practice Studio — last updated 16 October 2026.
This policy explains refunds for Match Play Plus. Current prices and features are on the plans page.
Refunds for purchases made inside the Match Play app are handled by the app store under its own policy. Match Play cannot process these refunds directly.
Where web purchase is offered, web subscriptions are sold by Paddle.com Market Ltd, acting as the merchant of record and seller of record for the transaction. Paddle appears on your bank or card statement and issues your invoice.
You may request a refund within 14 days of your initial purchase, for any reason, by contacting Paddle through the link in your receipt email or by emailing support_matchplay@acantivo.com. Approved refunds are returned to the original payment method, normally within 5–10 business days.
Renewal charges are non-refundable unless required by law. Cancel before renewal in your app-store subscription settings or the Paddle management page linked from your web purchase receipt. Access continues until the paid period ends. See the Terms of Use for plan limits after expiry.
Mandatory consumer rights, including statutory withdrawal rights, are not restricted. Exceptions to withdrawal rights apply only when legal conditions, including any required consent, are met. Web purchases follow the Paddle Buyer Terms.
Questions about a charge or a refund: support_matchplay@acantivo.com.
Acantivo, Nishi-Shinjuku Mizuma Building 2F, Nishi-Shinjuku 3-3-13, Shinjuku-ku, Tokyo 160-0023, Japan
Terms & Conditions · Privacy Policy · Account Deletion · Match Play